Most performance management processes fail because they are based on flawed underlying assumptions about people and performance. Find out what these are and how we can transform the way your organisation thinks about performance.

Sign Up for Business Notes

1. Register

2. Login

Employee satisfaction accounts for 60% - 80% of customer satisfaction, and a 5 unit increase in employee satisfaction equates to 1.3 unit increase in customer satisfaction which...

Heskett, Sasser and Schlesinger)