On average, less than 40% of employees believe that employers deserve their loyalty and the trend is worsening

Hudson Institute

Companies who scored highly on their ability to manage talent earned, on average, a 22% higher return to shareholders than their industry peers

Watson Wyatt Study

Highly engaged employees produce higher levels of productivity and customer service resulting in 17% more operating margin and 4x more shareholder value

...

A 1% increase in employee engagement equates to + 2.9% increase in sales

IES Study

Disengaged employees take an average of 11 days more sick absence per annum

TNS Study 2005

Employee satisfaction accounts for 60% - 80% of customer satisfaction, and a 5 unit increase in employee satisfaction equates to 1.3 unit increase in customer satisfaction which in turn delivered 0.5% increase in revenues

Heskett, Sasser and Schlesinger)

Engaged employees deliver 4 times more value to the organisation than non-engaged (disaffected) employees

Mercer Delta Study

You cannot ignore self-delusion. The problem with experts is that they do not know what they do not know.

Taleb: The Black Swan

Those who spend too much time with their noses glued to maps will tend to mistake the map for the territory.

Taleb: The Black Swan

Caring: 'a feeling of identification with what one's doing'... then you also see the inverse side of caring... Quality itself.

Zen and the Art of Motorcycle Maintenance